Last updated: 16 March 2026
At DMBO DEEP, we want you to love your purchase. If something isn’t quite right, we’re here to help.
🌊 Returns
You have the right to return your item within 14 days of receiving your order.
To be eligible for a return:
- Items must be unworn, unused, and in original condition
- All original tags and packaging must be included
- Items must not be damaged, marked, or altered
We reserve the right to refuse returns that do not meet these conditions.
🌊 Return Costs
Customers are responsible for the cost of returning items to us.
We recommend using a tracked service, as we cannot be held responsible for items lost in transit.
🌊 How to Return an Item
To initiate a return, please contact us at:
Please include:
- Your order number
- The item(s) you wish to return
We will provide instructions on how to complete your return.
🌊 Refunds
Once your return is received and inspected, we will notify you of the outcome.
If approved:
- Refunds will be issued to your original payment method
- Please allow 5–10 working days for the refund to appear
Original shipping costs are non-refundable, unless the item is faulty.
🌊 Exchanges
We do not currently offer direct exchanges.
Due to the limited nature of our drops, we cannot guarantee availability for exchanges, including alternative sizes.
If you would like a different size or item, please:
- Return your original item
- Place a new order
🌊 Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact us within 7 days of delivery.
We will arrange a replacement, repair, or refund where appropriate, including return postage costs.
🌊 Pre-Order Items
Pre-order items may be returned in line with this policy once received.
Return timeframes begin from the date the item is delivered to you.
🌊 Limited Edition Items
DMBO DEEP operates a limited drop model, and stock may not be available for replacement.
Where this is the case, a refund will be issued instead.
🌊 Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return unless faulty.
This may include:
- bracelets or wearable accessories (if worn)
🌊 Your Rights
Nothing in this policy affects your statutory rights under UK consumer law.
🌊 Contact Us
If you have any questions, we’re here to help: