Privacy Policy

DMBO DEEP – Privacy Policy

Last Updated: 10th November 2025

At DMBO DEEP, we respect your privacy and care deeply about protecting your personal information.

This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website or purchase our products.

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1. Who We Are

DMBO DEEP Ltd (“we,” “us,” or “our”) is a UK-based limited-edition streetwear brand.

Our mission goes beyond fashion — we support ocean conservation and mental-health awareness through every drop.

For any questions about this policy, please contact us at:

📧 Email: support@dmbodeep.com 

🌐 Website: https://www.dmbodeep.com

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2. The Information We Collect

We only collect information necessary to process orders, deliver great service, and improve your experience. This includes:

Personal details: your name, email, phone number, and delivery/billing address.

Payment information: processed securely via trusted third-party gateways (we never see or store full card details).

Account information: login credentials (encrypted), order history, and preferences.

Technical data: your IP address, browser type, device info, and usage statistics (to keep our website running smoothly).

Marketing preferences: only if you choose to join our mailing list.

We do not collect sensitive data (such as health or belief information) unless you choose to share it with us.

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3. How We Use Your Information

We use your information to:

Process and deliver your orders

Send updates about your purchase or shipping

Respond to questions or customer service requests

Improve our products, website, and community experience

Send occasional brand updates or drop announcements (if you’ve subscribed)

Meet our legal, tax, and regulatory obligations

We will never sell or rent your personal data to anyone — ever.

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4. Legal Basis for Processing

We process your data under these lawful bases (as defined by UK GDPR):

Contract: to fulfil your order and provide service.

Consent: when you sign up for marketing emails.

Legitimate Interest: to improve our website and protect against fraud.

Legal Obligation: to meet tax, audit, or compliance requirements.

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5. How We Protect Your Data

We use SSL encryption, secure hosting, and industry-standard firewalls to protect all data.

Access to personal information is restricted to authorised DMBO DEEP staff and trusted service providers who require it to complete your order.

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6. Sharing Your Information

We only share data when necessary to run our business — for example, with:

Payment processors (for secure transactions)

Couriers (for deliveries)

Marketing and analytics platforms (to help improve your experience)

All partners must comply with UK data-protection law and handle your information safely.

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7. Cookies

Our website uses cookies to improve your browsing experience.

You can manage or disable cookies in your browser settings at any time.

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8. Your Rights

Under the UK GDPR, you have the right to:

Access the data we hold about you

Request corrections or deletions

Withdraw consent for marketing

Object to data processing

Request data portability

To exercise any of these rights, contact us at sales@dmbodeep.com

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9. Data Retention

We only keep personal data as long as necessary for legal or operational reasons (for example, tax records).

After that, your information is securely deleted or anonymised.

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10. Links to Other Websites

Our site may contain links to third-party pages (such as Instagram or charity partners).

We’re not responsible for the privacy practices of those sites, so please review their policies separately.

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11. Changes to This Policy

We may update this Privacy Policy to reflect improvements or legal requirements.

The most recent version will always appear on this page.

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12. Contact Us

If you have any questions or concerns about your data, please reach out:

📧 Email: support@dmbodeep.com 

🌐 Website: https://www.dmbodeep.com

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DMBO DEEP – Returns & Refunds Policy

Last Updated: 10th November 2025

Every DMBO DEEP piece is created with intention — designed in the UK, ethically sourced, and produced in limited editions that celebrate individuality.

We want you to love your item as much as we loved creating it.

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1. Limited-Edition Policy

Because our garments are released in small batches (often 1 of 250 or fewer), we cannot offer standard returns or exchanges for:

Change of mind

Wrong size or colour

Items purchased during exclusive or pre-order drops

This ensures fairness for all customers and preserves the exclusivity of each release.

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2. Faulty or Damaged Items

If your order arrives damaged or faulty, please email us within 7 days of delivery at [Insert Contact Email] with:

Your order number

Photos of the item and packaging

A short description of the issue

Once verified, we’ll offer a replacement or refund (depending on availability).

Faulty items must be returned unworn, unwashed, and in their original packaging.

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3. Pre-Orders

Pre-order items are made to order and cannot be cancelled once production begins.

If a pre-order item arrives faulty, the same replacement/refund policy applies as above.

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4. Refunds

Refunds for approved returns will be processed back to your original payment method within 5–10 working days after we receive the item.

We’ll email you when your refund has been issued.

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5. Exchanges

We do not currently offer size or colour exchanges due to limited stock.

If your item qualifies for a return and we have a suitable replacement available, we’ll do our best to arrange one.

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6. Sustainability & Fairness

We design and ship consciously — using eco-friendly materials and compostable packaging wherever possible.

Our returns policy reflects our commitment to reducing waste and overproduction while maintaining fairness to all customers.

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7. Donations

A portion of every sale contributes directly to sea-conservation projects and mental-health organisations.

Even if you return an item, our charitable donations from that drop remain unaffected — so your purchase still supports these causes.

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8. Contact Us

If you have any questions about returns or your order, please reach out to our support team:

📧 Email: support@dmbodeep.com 

🌐 Website: https://www.dmbodeep.com

📱 Instagram: @dmbodeep